Effective Date: November 5, 2026 · Last Updated: November 5, 2026
IMPORTANT: THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IN SECTION 10. PLEASE READ CAREFULLY. BY USING OUR SERVICE, YOU AGREE TO THESE TERMS.
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These Terms of Use (“Terms”) are a binding legal agreement between you and Astride Pro Leads LLC dba PestSignal (“Company,” “we,” “us,” or “our”). By accessing or using pestsignal.ai or any related services (the “Service”), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
If you have signed a PestSignal Service Agreement, Initial Assessment Agreement, or Order Form, those documents govern your relationship with PestSignal and these Terms do not change them.
We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting. Your continued use constitutes acceptance of modified Terms. It is your responsibility to review these Terms periodically.
PestSignal is a software service for pest control businesses. You give us an export of your company’s leads, customers, services and activity. PestSignal combines that history with weather and pest conditions in the markets you serve and gives your team a ranked daily list of who is worth contacting, why, and what to say (the “Signal List”). Your team makes the calls. Any additional services are agreed in writing before they run. Booking a demo is free and creates no obligation on either side.
Every customer begins with a paid Sales Opportunity Review under an Initial Assessment Agreement, which creates no subscription. Managed Outreach, in which PestSignal contacts your customers on your behalf, is a separately contracted add-on. AI-generated outbound calling is not offered.
EXCEPT AS EXPRESSLY SET OUT IN A WRITTEN AGREEMENT (INCLUDING ANY LAUNCH PERFORMANCE COMMITMENT DESCRIBED IN SECTION 12), WE DO NOT GUARANTEE ANY RESULTS. We do not guarantee that any customer or lead on the Signal List will respond, book, or purchase, or that use of the Service will produce any particular revenue.
We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice, and without liability to you.
You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service on behalf of a business, you represent that you are authorized to bind that business, that all information you provide is accurate, that the records you give us are people who contacted or did business with your company, and that you will not send us lists you bought or scraped. You confirm that your team follows applicable calling and messaging rules when it acts on the Signal List, and that if you contract Managed Outreach, you review and approve the message rules before anything goes out.
You agree not to: submit false, misleading, or fraudulent information; use the Service for any unlawful purpose; interfere with the operation of the Service; attempt to gain unauthorized access to our systems; use automated means to access the Service without permission; or engage in any conduct that could harm our business reputation or operations.
Your lead list and customer records (“Client Data”) remain your property. PestSignal’s access to your systems is read-only by default; nothing in your records changes without your written approval. Outcomes you report to us are stored on our side so the Signal List improves for your company.
We use Client Data only as described in these Terms, our Privacy Policy, and your signed agreement. We never sell it, never share your customers’ names or contact details with another client or any third party other than the vendors that help us operate the Service, and never use one client’s identifiable records to serve another client.
BY SUBMITTING YOUR INFORMATION OR BOOKING A DEMO, YOU PROVIDE YOUR PRIOR EXPRESS WRITTEN CONSENT to receive telemarketing calls, text messages (SMS/MMS), and emails from the Company and our affiliates at any phone number or email address you provide, now and in the future. This consent covers communications regarding your service request, related services, and marketing or promotional communications. You consent to receive such communications using automated technology, including auto-dialers, prerecorded or artificial voice messages, even if your number is listed on any Do Not Call registry.
By clicking any submit button or otherwise submitting your information, you agree that such action constitutes your electronic signature and express written consent pursuant to the federal E-SIGN Act and applicable state law (including UETA), with the same legal force as a handwritten signature.
Message frequency varies. Standard message and data rates may apply. Consent is not required as a condition of purchasing any goods or services. You may revoke consent by replying STOP to texts or contacting us, but this will not affect communications already in progress.
All content, features, and functionality of the Service, including text, graphics, logos, and software, are owned by the Company or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or exploit any portion of the Service without our express written permission.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DISCLAIM ALL WARRANTIES AND REPRESENTATIONS REGARDING: the accuracy, completeness, or reliability of any information, ranking, weather or pest-condition signal, or recommendation provided through the Service; and the outcome of any outreach your team performs based on the Signal List.
We do not warrant that the Service will be uninterrupted, error-free, or secure. You use the Service at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY, ITS OWNERS, MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, ASSIGNS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WE ARE NOT LIABLE FOR ANY CLAIMS ARISING FROM: your reliance on any information, ranking, or recommendation provided through the Service; the conduct of your team or any communications you send to your customers or leads; your compliance with calling, messaging, or privacy laws; unauthorized access to your data; any failure, delay, or interruption of the Service; or any other matter related to the Service.
IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE FEES YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100.00) IF YOU HAVE PAID NO FEES. Some jurisdictions do not allow certain limitations; in such cases, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless the Company, its owners, members, officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and costs) arising from or relating to: your use of the Service; your violation of these Terms; your violation of any law or rights of any third party; any information or Client Data you provide; any communications you or your team send to your customers or leads; or any claim that your use of the Service caused damage to any third party.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Agreement to Arbitrate: You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the Service (“Disputes”) will be resolved exclusively through binding individual arbitration rather than in court, except that either party may bring individual claims in small claims court if eligible.
Class Action Waiver: YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding. IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF THIS ARBITRATION PROVISION SHALL BE NULL AND VOID.
Arbitration Procedures: Arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules or, if AAA is unavailable, by a mutually agreed alternative or a court-appointed arbitrator. The arbitration will be held in Mecklenburg County, North Carolina, or at another location we agree to. The arbitrator’s decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.
Exceptions: This arbitration agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies. Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for matters relating to intellectual property, confidentiality, or unauthorized access.
Governing Law: These Terms are governed by the laws of the State of North Carolina without regard to conflict of law principles. For any matters not subject to arbitration, you consent to exclusive jurisdiction in the state and federal courts of Mecklenburg County, North Carolina.
Force Majeure: We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, strikes, or failures of third-party services or infrastructure.
Severability: If any provision is found unenforceable, the remaining provisions remain in full effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
Waiver: Our failure to enforce any provision is not a waiver of that provision or our right to enforce it later.
Assignment: We may assign these Terms and our rights and obligations hereunder without restriction or notice. You may not assign your rights or obligations without our prior written consent.
Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and the Company regarding your use of pestsignal.ai and any free tools, and supersede all prior agreements and understandings about them. If you have signed a PestSignal Service Agreement, Initial Assessment Agreement, or Order Form, that signed agreement governs the services it covers and controls over these Terms.
Termination: We may terminate or suspend your access to pestsignal.ai and any free tools at any time, for any reason or no reason, without notice or liability. Subscriptions end only as your Order Form and the Service Agreement provide. All disclaimers, limitations of liability, indemnification obligations, and arbitration provisions survive termination.
Every customer begins with a paid Sales Opportunity Review under an Initial Assessment Agreement. The review fee is paid upfront, is generally nonrefundable once the review report has been delivered, and creates no subscription or further obligation. If you sign a subscription Order Form within thirty (30) days after your report is delivered, one hundred percent of the review fee is credited toward your subscription fees from Activation, as the Initial Assessment Agreement provides.
Subscriptions are twelve (12)-month terms beginning on your Activation Date, billed monthly unless your Order Form states otherwise, and renew for successive twelve-month terms unless either party gives written notice at least sixty (60) days before the end of the current term. Pricing is quoted in writing before you commit. Fees are not refunded except as your signed agreement provides.
Launch Performance Commitment (optional). For companies that qualify and complete our Launch Execution Plan, PestSignal may offer a written commitment: if the tracked value from your Signal List during the 90-day launch period — booked revenue verified from your own records plus modeled business benefits under a Standard Value Assumptions Schedule you acknowledge when you sign — is less than up to 3X (2X on the entry plan) the subscription fee you paid for that period, you receive PestSignal service credits against your subscription invoices after settlement. Credits, not cash refunds. Eligibility, measurement, and all terms are set out in the signed Order Form and Launch Performance Addendum; not every company or plan qualifies. PestSignal may offer promotional terms to selected companies from time to time.
If these Terms conflict with a written agreement signed by both parties, the written agreement controls.
We use your identifiable Client Data only to provide, maintain, secure, support, and improve the Service for your company, including improving how the Signal List ranks your own customers and leads; the more outcomes you report, the better it ranks them.
We also create de-identified and aggregated information from client records, applying measures designed to prevent it from being linked to any client, customer, or individual. We publicly commit to maintain and use that information only in de-identified form, not to attempt to re-identify it, and to require the same of anyone who receives it. We use it to improve and develop our services, models, and methods, for benchmarking and research (including with research partners under written agreements), and for new products, during and after a client relationship.
We never use one client’s identifiable records to serve another client, never sell Client Data, and never disclose your customers’ names or contact details to any other client or third party other than the vendors that help us operate the Service. We do not contact your customers or leads unless you contract Managed Outreach with us in writing.
By opting in to receive text messages from PestSignal, you agree to the following terms.
Consent: By checking the SMS consent checkbox and booking a demo or submitting a form on our website, you expressly consent to receive text messages from PestSignal at the phone number you provided. Messages may be sent using an automatic telephone dialing system or prerecorded voice. Your consent is not a condition of purchasing any goods or services.
Types of Messages: You may receive text messages related to your demo or account, including booking confirmations, reminders, updates, and follow-up surveys.
Message Frequency and Rates: Message frequency varies. Typically 1 to 5 messages per demo booking. Message and data rates may apply.
Opt-Out: Reply STOP to any message to stop receiving texts. You will receive a one-time confirmation. No further messages will be sent after you opt out.
Help: Reply HELP to any message for assistance. You may also email legal@pestsignal.ai or call (980) 284-6878.
Privacy: See our SMS/Text Messaging Privacy section for details on how your phone number is used and protected.
Astride Pro Leads LLC dba PestSignal
Email: legal@pestsignal.ai
Phone: (980) 284-6878
Address: 537 W Sugar Creek Road, Suite 202, Charlotte, NC 28213
Effective Date: November 5, 2026
Last Updated: November 5, 2026